What Types of Data We Collect
When you register an account with ch 999, we collect your name, email address, mobile number, date of birth, and Bangladeshi address. This information is essential for verifying your identity and managing your account. During payment processing, transaction details via bKash, Nagad, or Rocket are recorded; however, full payment card numbers are never stored on our servers.
When you browse our platform, your device type, operating system, browser version, IP address, and screen resolution are collected automatically. This technical data helps us improve the performance of our website and app. We also collect behavioral data — such as which pages you visited, how long you stayed, and which betting or gaming sections you engaged with — for analytical purposes.
As part of our Responsible Gaming Policy, we also monitor your betting history and account activity — not for surveillance purposes, but to keep you safe and detect any unusual behavior. For any questions you may have, FAQ View.
How and Why Your Data Is Used
The information we collect is primarily used to create your account, verify your identity, and ensure secure login. ch 999 requires this data to provide a seamless betting and gaming experience in Bangladesh. It is also used to verify deposits, withdrawals, and BDT-based transactions.
We analyze your usage patterns to improve platform features and show you content tailored to your preferences. Your data is also used when providing customer support and resolving issues, so we can assist you quickly and effectively. ch 999 never sells your personal information to advertisers.
Certain information may need to be shared with regulatory authorities to meet applicable legal obligations or prevent fraud. In all such cases, only the minimum necessary data is shared. Your information is never exchanged with third parties for marketing or promotional purposes without your consent.
Learn About Cookies & Tracking Technologies
Ch 999 uses cookies and similar tracking technologies on its website to help enhance your browsing experience. Cookies are small data files stored in your browser that remember your preferences on return visits. They are essential for functions such as keeping you logged in, saving your language preferences, and verifying your identity for security purposes.
We use three main types of cookies: essential cookies (for core site functionality), performance cookies (to monitor site speed and usability), and functional cookies (to save your preferences). We do not use third-party advertising or tracking cookies. You can manage or delete cookies at any time through your browser settings, though doing so may limit certain features of the platform.
When using the mobile app, device identifiers and push notification tokens may be collected. These are stored securely using encrypted methods. If you prefer not to receive push notifications, you can easily disable them from your device settings.
How long your data is retained and how it is kept secure
Ch 999 retains your personal data only for as long as necessary to provide our services or to meet legal obligations. Data for active accounts is kept for the duration of the account. Even after an account is closed, financial transaction records may be retained for a defined period in accordance with regulatory requirements.
To protect your data, we employ SSL/TLS encryption, firewall technology, and regular security audits. Sensitive information such as passwords is never stored in plain text — it is transformed using hashing algorithms. ch 999 data centers adhere to international security standards, and only authorized personnel can access user data.
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to resolve the issue. If you have any concerns about data security, we encourage you to contact our support team directly.
Policy on Sharing Information with Third Parties
Ch 999 never sells your personal information to third parties for commercial purposes. However, limited data may be shared with trusted technology partners and payment processors to keep our services running smoothly. These partnerships operate under strict confidentiality agreements, and partners may only use your data for their designated purpose.
When transactions are made through Bangladeshi payment gateways such as bKash, Nagad, or Rocket, the necessary transaction details are shared with the respective payment provider. This is done through fully encrypted, secure channels and is used solely to confirm payments and process refunds. Third-party service providers may have their own privacy policies, which can be found on their respective websites.
Providing information in response to a court order, government request, or lawful demand from a law enforcement agency is considered a legal obligation. In such situations, we always disclose only the minimum information necessary and make every effort to protect your rights through due legal process.
Your Rights Over Your Data
Ch 999 believes every user should have full control over their own data. You can log in to your account at any time to view and update your stored information. If you request a correction to any inaccurate or outdated data, we will process it as quickly as possible.
You have the right to know what information we hold about you.
You can request that any incorrect or incomplete information be corrected.
You can request that your data be deleted under certain circumstances.
You can request a copy of your information in a structured, portable format.
You have the right to object to the processing of your data in certain circumstances.
You can opt out of promotional communications at any time.
To exercise any of the rights listed above, please contact our support team. We will do our best to respond within 30 days of receiving your request. In some cases, identity verification may be required to ensure your information stays protected.
Policy Updates & Contact Us
Ch 999 may review and update this Privacy Policy from time to time. For any significant changes, we will post a notice on the platform and attempt to notify you via your registered email or mobile number. You can always check the "Last Updated" date at the top of the policy to see when it was last revised. Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints about this Privacy Policy, you are welcome to contact our data protection team directly. Our support team is available seven days a week, 24 hours a day, Bangladesh time. For any data protection matters, you can reach us by email at: support@ch999.click
You may also FAQ Section you can find answers to common privacy-related questions. ch 999 is always committed to earning and maintaining your trust. Our Responsible Gaming Policy and Terms & Conditions We also recommend reading through these pages.
Get Started Safely Today
Your data is fully protected at ch 999. Join the platform trusted by millions of users across Bangladesh and enjoy the best Sports Betting and gaming experience.